Privacy & Data Policy
At Coach House Automotive Consulting, we are strongly committed to the security and protection of members’ personal information and we do our utmost at all times to ensure privacy. We take the security and privacy of our customers very seriously. We strive to conform with the UK and European Data Protection laws. We do not collect or retain any information other than that necessary for us to provide our services to you. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Order and account emails
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
Coach House Automotive Consulting collects the following data:
Personal identification information (Name, email address, phone number, date of birth and address)
Your chosen payment information so that we can take payments and give refunds on orders while also keeping a record of your transactions.
Details about your orders (for example, which plan you chose).
Answers to survey and feedback questions we provide.
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.
How do we collect your data?
You directly provide Coach House Automotive Consulting with most of the data we collect. We collect data and process data when you:
Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.
Register for our newsletter.
Coach House Automotive Consulting may also receive your data indirectly from the following sources:
Instagram
Facebook
LinkedIn
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
How will we use your data?
Coach House Automotive Consulting collects your data so that we can:
Process your orders and manage your account.
Email you with special offers on other products and services we think you might like.
Issue any refunds.
Contact you on any issues with your account.
Email you after your initial signup for an introduction.
When Coach House Automotive Consulting processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your Customer Account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
How do we store your data?
Coach House Automotive Consulting will keep your personal information and payment information as stated above for as long as continue to be a customer. Once this time period has expired, we will delete your data by erasing it completely from our management system and website.
If you decide you no longer want to continue using our services, please contact us at dan@coachhouseautoconsulting.co.uk to request that we close your account.
Order and Account Emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a Customer Account
Your Customer Account password has been reset or updated
You’ve made a purchase
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Marketing
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Coach House Automotive Consulting from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email us: dan@coachhouseautoconsulting.co.uk
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Mailchimp, our email marketing provider, so they can send these emails on our behalf.
What are your data protection rights?
Coach House Automotive Consulting would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Coach House Automotive Consulting for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Coach House Automotive Consulting correct any information you believe is inaccurate. You also have the right to request Coach House Automotive Consulting to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Coach House Automotive Consulting erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Coach House Automotive Consulting restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Coach House Automotive Consulting‘s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Coach House Automotive Consulting transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dan@coachhouseautoconsulting.co.uk
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
How do we use cookies?
Coach House Automotive Consulting uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website for analytics purposes to understand how people use our website so that we can make it more intuitive.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Coach House Automotive Consulting uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Coach House Automotive Consulting uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Coach House Automotive Consulting sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Coach House Automotive Consulting website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Coach House Automotive Consulting keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31st July 2020.
How to contact us
If you have any questions about Coach House Automotive Consulting’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: dan@coachhouseautoconsulting.co.uk
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Coach House Automotive Consulting has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Website: https://ico.org.uk/